Based in Jacksonville, FL · Operations & Automation
The operational backbonefor service businesses
Your work runs through a dozen tools that don't talk to each other — yours and your clients'. We connect them, automate the busywork between them, and keep the whole thing running so nothing falls through the cracks.
Built for the teams that run operations — your own and your clients' — and engineered to actually hold up.
The problem
The money leaks in the seams
When your tools don't talk to each other, the work between them becomes someone's memory — and memory drops things. Here's where it usually costs you.
Manual re-keying
The same record gets typed into three systems by hand — yours and your client's. Every keystroke is a chance to transpose a number, and the hours add up to a salary nobody planned for.
Status lives in a spreadsheet
Where a case actually stands is a question only one person can answer, from a tracker they update between calls. When they’re out, the work stalls and the client notices.
Lost requests
A request comes in by email, a portal, a form, a text. Four inboxes, no single queue, and the one with the deadline is the one that slips.
Reports that are always late
The client wants to know where every case stands and whether the SLA held. Pulling that means a day of stitching screenshots together — so it lands late and never quite agrees with itself.
Who this is for
If your business runs operations — your own or on behalf of your clients — juggling cases, records, statuses, and handoffs across a patchwork of tools you and your clients both touch, this is built for you. We lead with:
and work across the operations next door:
What we do
Connect it. Automate it. Keep it running.
We don't sell you another tool to log into. We make the ones you already pay for work together — and we own the result, so “nothing falls through the cracks” is a promise, not a slogan.
Connect your tools
The systems your work runs through — yours and your clients' — were never built to talk to each other. We make them talk, so a record entered once shows up everywhere it belongs instead of being re-keyed by hand.
Automate the busywork
Intake and triage, status updates, data entry between systems, reminders, and the reports your clients expect — handled automatically, the same way every time, so your team spends its hours on judgment instead of keystrokes.
Keep it running
When an upstream tool changes its API, your automation breaks. We monitor it, fix it before it costs you a deadline, and show you what we caught — so it's already handled, not a Monday-morning surprise.
How we work together
Set it up. Then keep it solid.
Two layers: a one-time project to build the backbone, and a monthly service that keeps it holding up. Priced for the value and the risk it carries — not by the hour.
One-time project
Operations Backbone Setup
Discovery, setup, integration, and careful data onboarding. We map how work actually moves through your operation, connect the tools, and automate the handoffs that used to live in someone's head.
- Ops audit & integration plan
- Tool-to-tool connections
- Busywork automated
- Your data onboarded cleanly
Monthly · ongoing
Managed Operations
The integration willbreak when an upstream tool changes — that's not an if. With managed operations you're already covered: we monitor, fix, support, and improve, and we show you the catches.
- Monitored integrations & uptime
- Upstream-breakage fixes — handled
- Support when you need it
- A monthly note: here’s what we caught
Why us, why now
Anyone can build a demo. The hard part is making it not break.
These days anyone can wire up a clever automation in an afternoon. It works — right up until an upstream API changes. Then it's a silent failure with no owner, and you find out when a client does. We've spent 15 years building systems that businesses depend on, with the old-school discipline that keeps them standing. That discipline isn't a boring add-on. It's the whole product.
- Release discipline — changes ship tested and reversible, not hot-patched live
- Schema evolution — your data stays consistent as tools and fields change
- Monitored integrations — every connection is watched, with alerts before you feel it
- Compliance-grade data accuracy — the record a client or auditor asks for is right
- Test scaffolding — the seams are covered so a small change never quietly breaks a big one
Proof
Built, owned, and still running
Not slides — systems we designed and built end to end.
Cass Information Systems
Led a small team to build the internal expense-management platform that the business ran on — tickets, vendors, clients, sites, equipment, and invoices, all in one connected system.
The operational backbone, end to end: disparate records and manual handoffs turned into one reliable system of record.
Kwicklights
Built the operations for a field-service business: shared cross-crew scheduling, inbound and outbound SMS and telephony, and pre- and post-appointment automation — plus job, photo, and report capture for insurance documentation.
Automated appointment comms that drove reviews and caught problems early, and turned a failure-prone documentation job into minutes.
Currently engaged with a community-management operation, syncing their systems and streamlining intake and triage. References available on request.
How it works
From first call to handled
A straightforward path, with you in the loop the whole way.
20-minute ops audit
We get on a call. You walk us through how work moves from intake to done — and we find where it leaks.
Connect & build
We integrate the tools you already pay for — and the ones your clients make you use — and automate the busywork between them, with your data onboarded carefully.
Monitor & maintain
We watch the integrations, fix upstream breakages before they reach you, and send a monthly note of what we caught.
Improve over time
As your operation grows, the backbone grows with it — new connectors and refinements, without ripping anything out.
Who you'll work with
Senior people, accountable for the whole thing
We're the systems-and-integration people behind CirrusSolves. For 15 years we've built and maintained the operational backbone for businesses drowning in disparate tools — from enterprise platforms handling people, money, vendors, and equipment, to the day-to-day operations teams run on behalf of someone else's customers.
When you work with us, you're not handed off to a junior or a ticket queue. You get the people who designed the system, answering the phone and owning the outcome. That's the advantage of working with a small, senior shop — and it's the whole point.
Based in Jacksonville, FL · working with operations-heavy businesses across Northeast Florida and beyond
Let's talk
Let's find what's falling through the cracks
Twenty minutes, no pitch deck. Walk us through how work moves through your operation and we'll tell you where it's leaking — and what it would take to seal it.
Book a 20-min ops audit